Hi All,

  I wanted to share a real life story related to last week’s presentation by SERVPRO’s Aaron Roy. I’ve known Aaron for some time now and he’s had great interactions with several of my past clients. Last Wednesday’s presentation was a great refresher for me and I also learned more about SERVPRO’s capabilities past disaster recovery, including storing clients’ property in their climate controlled warehouse where they can fix damage done to personal effects.   Two days later when I was awakened by a family member who had 6 inches of water in their basement and needed all hands on deck, Aaron’s presentation seemed apropos. I headed straight over and with 6 pumps and 5 people removing water with buckets it took us 7 hours to remove most of the water. When I got there I was informed that all the local disaster remediation companies had been consulted and nobody would be able to visit the home for at least several days. So, I called Aaron.   Aaron had an associate to the house in 90 minutes. There was a plan in place that night and crews were at the house the next day tearing out carpet and transporting personal property to the climate controlled warehouse I’d only just learned existed. This included the contents of a wood shop where custom guitars are created and donated to charity auctions. The guys at SERVPRO also guided us on how to approach the insurance company and are billing the insurance company directly, taking one more thing off the plates of people who simply didn’t have the bandwidth for one more thing.    I am incredibly grateful for what Aaron was able to do for my family and if you or your clients have a similar situation I would absolutely give him a call, contact information below. He definitely saved the day!

First of all, Nick is the reason we said YES to SERVPRO. Secondly, Nick, Kevin and their team, is why we'd say YES again, should we ever need any clean-up due to any disaster or damage to our home. Nick: Your efforts --- not just with managing the entire process but also with contacting our insurance company, meeting with our insurance adjuster and processing our claim --- made the whole process nearly painless. Thank you. Kevin: You and Mike along with your team listened to our concerns, were hard-working, and paid attention to detail. Plus, your daily monitoring put our minds at ease and excellent final clean-up was outstanding. Thank you to all. Though there was unexpected damage to our ceiling (which you reported to us immediately along with a promise to fix it), you made calls for repairs to be done asap, and we met with the contractor the very next day to make arrangements. We were lucky to have excellent customer service from Nick, Kevin, Mike and their team ---- thank you very much!

SERVPRO responded quickly to my loss and Jason was very professional. I would recommend SERVPRO to anyone facing a disaster. 

You're awesome!

Steve & his crew were extremely professional, and made the job look easy

Guys were great!

Excellent, helpful, and very knowledgable

On time, explained everything, cleaned everything. I can express the perfect time my family and I had.

Quite happy with their work. Very nice people to work with

Alan did a great job and we were extremely pleased.

I was satisfied with professionalism of the staff

Thank you for your excellent service!

Great team and great service. Thank you

Everything was great! Carl and his team were terrific to work with. Thank you for a job well done!