Dental Office Fire Cleanup in Brookline, Mass.

9/26/2018 (Permalink)

We want to help you reopen ASAP following a fire

Who do you call when fire closes your business? You need so many things once you hear the all clear from the fire department:

• Your building secured,
• The soot removed from all surfaces,
• Damaged building materials replaced,
• Wet materials dried, and
• HVAC ductwork cleaned.

And you need all these things as soon as possible so you can return to business.

Dental Office Fire Cleanup

When a midday fire all but destroyed a restaurant in a Brookline, Mass. plaza, our franchise offered restoration services to neighboring businesses. An adjacent dental office manager said we would get the job if we could guarantee the office would open the following morning.

The other restoration companies at the scene said we were crazy to take the job. They were sure we could not follow through and we would ruin our reputation by trying and failing.

However, we knew if our crews applied themselves and worked through the night, we could get meet the deadline.

Working Through the Night

As each crew finished their assignments for that day, we sent them to the dental office to pitch in and get the job done. They scrubbed soot from floors, walls, and fixtures. They cleaned ductwork. They removed and replaced ceiling tiles.

Four crews worked through the night. The next morning, that office opened on time and kept its commitment to patient appointments.

Hard To Believe

A competitor who had said the job could not be completed overnight was surprised when he stopped by a couple of days later to find the office open. He said we could not have completed the job so quickly. He suggested we must have misled the customer about the work we did.

Our competitor did not realize that the office manager had stayed on site and supervised our crews through the night. Our customer had no doubt we did what we said we would do in the time we said it would take.

Professionals Committed to Business

When you have a fire, any downtime threatens the life of your business. Employees who cannot work may find new jobs. Customers who depend on your goods and services may seek alternative suppliers. Lost revenue may affect capital investments, shareholder confidence, and the bottom line.

At SERVPRO of Lexington-Bedford, we understand the importance of time in commercial disaster response. We have committed fire restoration professionals who will make your loss “Like it never even happened.” Call us first when fire closes your doors and you need them opened again as soon as possible.