Residential Water Loss Caused by Dishwasher in Lexington, MA

5/31/2022 (Permalink)

SERVPRO responded to a residential water loss in Lexington, MA caused by a faulty dishwasher

Last Tuesday afternoon I got a call from one of my insurance agent contacts at Ironside Insurance. He let me know that one of his insured experienced a water loss in Lexington, MA and he wanted me to handle it. I called his insured right away to gather information and set up a time for us to come out to his home. He let me know that his dishwasher somehow cycled all night long with the door open flooding his entire kitchen. I asked if he had filed an insurance claim yet and he told me was waiting to hear back from his carrier with the claim number. The client hesitated and said his insurance company was going to send out a restoration vendor once the claim was filed so he was unsure if he should schedule an appointment with us. I asked who his carrier was and he let me know it was Hanover. I told him that if he has Hanover and lives in Lexington, MA then we are the company they will call as we have a national partnership with Hanover. The client hesitated once again but kept the appointment with us and said he would call back if his insurance company said differently. Sure enough, 3 hours later Hanover sent us the claim. Luckily for the client, we were already on site at his home to assess the damage and schedule a crew to begin mitigation. This story highlights a few key points, the first being, how important it is to have a good insurance agent who will respond to a claim immediately and not just send it to the claims department to handle. The second point is how important it is that your agent has a relationship with a restoration vendor so they can get on top of claims before more damage occurs. Finally, that SERVPRO is the go-to restoration company for most insurance companies on a national level. That is because we are the best at what we do and ultimately make them look good to their customers. If you experience a water loss don’t hesitate to call the pros (781)-861-0500.