Service + Professionals = SERVPRO

2/15/2022 (Permalink)

Our original logo was an arrow pointing up to represent elevated customer service.

The name SERVPRO comes from combining the two words, service and professionals. We strive to bring top-notch customer service to each and every job. It is what separates us from our competitors. The orange house logo is actually an evolution of the original logo which was an arrow pointing upwards, representing elevated service. It is who we are at our core as an organization. There are many imitators of SERVPRO but none stress the importance of high-quality service more than we. I was recently reminded of this and wanted to share it with you. A friend of mine went away on vacation with his terminally ill wife, they were enjoying the small amount of time they had left with one another. When they returned home they encountered a leak from their refrigerator. It was a small leak but since it was unattended for some time while they were away, it caused a pretty significant amount of damage. Water leaked into their basement, destroying most of the building materials used to finish it. My friend called me and we responded immediately. We had the place dried out in a couple of days, taking care of a stressful situation for a couple that did not deserve any more negativity in their lives. My friend’s wife passed away shortly after, sadly. My friend wanted to host a get-together to celebrate her life at his home and the best space to do that was in the now destroyed basement. Since our franchises now offer reconstruction services, he hired us to do the work. The problem is that he needed the basement finished immediately to be able to host this event. Our construction manager went out of his way to move things around and put my friend at the top of the list. We were able to get the basement redone and my friend could host his event celebrating his late wife. This would not have been possible without the kindness and generosity of our crews, especially the reconstruction team. When you hire SERVPRO you can expect only the best in terms of customer service.